Customer Service Supervisor

Wawa, Inc. • Alexandria, KY

2d • $21 - $28

About The Position

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized, and fully stocked. Associates in this position may opt into a four-day work week. The hourly range is $21.00–$28.30, commensurate with position, experience, and location. Associates receive a $2.00 shift differential for hours worked between 12 a.m. and 6 a.m.

Requirements

• High school diploma or GED equivalent.
• Must be at least 18 years old and have reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
• Strong customer service, relationship-building, and communication skills.

Nice To Haves

• Supervisory experience, ideally in retail or food service environments.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with the leadership team to achieve store goals in sales, expenses, Associate retention, and training.
• Lead, motivate, and train Associates to drive sales and performance during a shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory through regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Mental health benefits
• ESOP (Employee Stock Ownership Plan)
• 401(k) with matching
• Education Assistance Program
• Store discounts
• Paid time off
• Paid parental leave
• Additional benefit and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED