Customer Service Supervisor

Piedmont Airlines•Burlington, VT

6d•Onsite

About The Position

Piedmont Airlines is seeking a motivated, reliable leader to manage the department’s operational activities in accordance with established policies and procedures. The supervisor manages and supports a team with varied duties, implements company policies and goals in daily work, and helps maintain station performance, on-time operations, and quality customer service. The position reports to the General Manager. The role includes coaching and developing employees, addressing non-compliant behavior and discipline when needed, completing administrative reports, adjusting to operational changes, and providing coverage when employee absences affect operations. The supervisor may drive motorized equipment and assist passengers with disabilities. Work takes place in an airport ramp and office environment, with varied weather, elevated noise, and shifts that may include nights, weekends, holidays, or irregular hours. Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Applicants must provide proof of high school or GED completion and be at least 18 years old. The starting rate is $20.00–$23.00 per hour, based on locale and experience. The job application deadline is November 2, 2026.

Requirements

Excellent organizational skills and ability to multitask.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Prior experience with internal controls processes for accountable items.
Ability to work a flexible schedule.
Clear driving record.
Successful completion of a 10-year Criminal History Records Check and drug screen as required.
Proof of high school or GED completion.
Minimum age of 18.

Nice To Haves

Previous airline management experience.
Current Piedmont employee with a minimum of six months of service.
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
Extensive knowledge of QIK.
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Coach team members and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Understand corporate culture, policies, and goals, and implement them in daily work routines.
Manage department operational activities in accordance with established policies and procedures.
Manage staff members with varied duties.
Complete administrative duties, including daily, weekly, and monthly reports.
Maximize station operational performance by adjusting to changing conditions and proactively solving problems.
Supervise, direct, and monitor personnel; adjust work as necessary to support on-time performance and quality customer service.
Drive motorized equipment.
Provide support when employee absences affect operations.
Assist passengers with disabilities, including pushing wheelchairs.