Customer Service Supervisor/Coordinator
About The Position
Holiday Barn Pet Resorts provides lodging, doggie day care, grooming, and training services for pets and their families. The Customer Experience Supervisor/Coordinator helps maintain positive communication and representation of the company so Holiday Barn can consistently provide high-level services. The role focuses on delivering an excellent customer service experience at every point of contact and integrating Holiday Barn’s values into customer interactions across departments. The position is based at the Glen Allen location at 3800 Mountain Road and is a full-time role.
Requirements
- At least 2 years of customer service work experience.
- High school diploma.
- Prior experience supervising and leading a team.
- Data-entry skills and proficiency with Windows applications.
- Strong leadership skills.
- Strong communication skills.
- Basic knowledge of pets.
- Willingness to work weekends and major holidays.
- Availability to work opening and closing shifts on weekdays, weekends, and holidays.
Responsibilities
- Provide positive, engaging, knowledgeable, and reassuring interactions with customers in person and by phone.
- Train and mentor new team members.
- Work as both a member and leader of the Customer Experience team and contribute leadership across the company.
- Monitor company performance and make recommendations to the Customer Experience Manager, Facility Manager, and Head of the Pack.
- Interact with and help care for pets as part of the workplace.
Benefits
- Competitive compensation.
- Access to company-sponsored health benefits.
- Personal leave time.
- Opportunity to grow within the company.
- Additional $2 per hour on weekends and specified major holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
