Service Coordinator Supervisor
About The Position
The Service Coordination Supervisor supports the Center for Human Services (CHS) mission by overseeing the daily operations of the Service Coordination Department and ensuring compliance with Department of Mental Health statutes and directives, as well as CHS policies and procedures. The role supervises and develops team members, supports service quality and documentation, and maintains professional communication with families, guardians, community providers, and other stakeholders. The position serves St. Louis County and is hybrid/remote; applicants must live in the service area. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week.
Requirements
- Bachelor's degree (BA or BS) in a related field from an accredited university and five years of related work experience, or a master's degree (MA or MS) in a related field from an accredited university and three years of related work experience.
- Valid driver's license.
- Proof of valid personal vehicle insurance.
- Ability to motivate others, solve problems, manage and develop others, and make ethical decisions.
- Excellent communication skills, a positive and collaborative attitude, strong computer skills, strong reasoning ability, and a team-oriented approach.
- Must live in the service area.
Nice To Haves
- Previous supervisory experience, or two years of experience as a Lead Service Coordinator at CHS.
- Strong leadership qualities and personnel management skills.
- Exceptional communication, interpersonal, and organizational skills.
- Experience with case management and documentation applications such as Setworks, Kronos, or Therap.
- Experience as a member of a multidisciplinary team assessing, developing, or implementing individual person-centered plans, especially for people with intellectual or developmental disabilities.
- Experience using Microsoft Office Suite.
Responsibilities
- Plan and coordinate with Service Coordinators regarding specific issues, using independent judgment.
- Recruit, interview, hire, schedule, and train assigned team members.
- Provide timely, constructive feedback through scheduled performance evaluations and everyday interactions.
- Manage discipline and termination in accordance with company policy and implement measures to improve team motivation, performance, quality, and efficiency.
- Attend and conduct staff team meetings at least monthly to share departmental information, communicate process changes, address concerns, and help resolve case-specific issues.
- Maintain effective communication and professional relationships with families, guardians, community providers, and other stakeholders.
- Ensure assigned team members complete documentation accurately and on time, including support monitoring, TCM logging and billing, ISP development, quarterly reviews, and Utilization Review requests.
- Serve as a resource to team members by applying best practices in work with individuals served and community providers.
- Work with Regional Office PR/QE teams to monitor provider quality.
- Respond appropriately to the organization's emphasis on cultural competencies.
Benefits
- CHS offers best-in-industry benefits; details are available in the company's benefits guide.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
