Supervisor Service Coordinator - West

Generac Power Systems•Stockton, CA

3d•$72,000 - $85,000

About The Position

Energy Systems, a full-service distributor of Generac equipment and solutions, is hiring a Supervisor Service Coordinator to oversee service coordination in the West. The position is responsible for scheduling and following up on service work, monitoring work-order completion and invoicing, handling service quotes and customer concerns, and coordinating parts and equipment availability. The supervisor leads and develops a team of Service Coordinators, coordinates with other Service Coordinator Supervisors, and performs Service Coordinator duties as needed. The role also involves maintaining knowledge of generator technology and supporting service operations.

Requirements

Associate or bachelor's degree in a related field, or equivalent experience.
1–2 years of experience supervising a team in retail, education, rental, military, hospitality management, another commercial service operation, or a similar area.
Computer literacy, including working knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
General knowledge of service parts and the service industry, including basic mechanical and technical aptitude.
Time-management skills and the ability to prioritize work assignments.
Interpersonal skills for working with internal and external customers, and the ability to contribute as a team player.
Ability to handle high-pressure situations.
Strong attention to detail.
Knowledge of customer satisfaction and mediation strategies.
Basic math skills for calculating percentages, multipliers, sales tax, and parts-order totals.
Ability to obtain a DOT Medical Card and drive a heavy-duty truck daily.
Ability to meet the position's physical requirements, including lifting and moving up to 50 pounds unassisted and up to 100 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business, Diesel Technology, or a related field.
2–4 years of experience supervising a team in retail, education, rental, military, hospitality management, another commercial service operation, or a similar area.
Working knowledge of business enterprise systems such as FieldServio or SAP.
Proficiency in schematic and service documentation.

Responsibilities

Schedule and follow up on work in a timely manner to maximize efficiency and customer satisfaction, based on job status and company procedures.
Monitor consistent task completion within the Service Coordinator team and coordinate with other Service Coordinator Supervisors.
Ensure jobs and work orders are completed on time and within quoted amounts and timeframes.
Invoice completed work orders while monitoring gross profit goals.
Receive service quotes from the Operations Department and serve customers according to established service quote procedures.
Quote service repair jobs and recommended repairs.
Prepare weekly reports on Service Department invoicing, receivables, and expenses.
Maintain current knowledge of generator system technology, including competitive industries.
Communicate regularly with customers about service needs, appointment confirmations, service quotes, work approvals, and follow-up needs.
Research and respond to customer disputes.
Oversee scheduling of startups in the branch service area.
Confirm availability of parts and special equipment needed to complete service jobs successfully.
Support other Service Department roles as needed.
Manage and lead a team of Service Coordinators, supporting their daily work and career development.
Perform Service Coordinator duties as needed, including scheduling field and service maintenance and repairs for industrial, residential, and portable generators according to dispatch procedures.