Sales Representative Jobs

About The Position

Requirements

• Purchase order experience, including review, processing, and follow-up.
• Experience with inbound calls related to sales, customer service, and order processing.
• Proficiency in order entry and data entry with strong attention to detail.
• Sales experience, including presenting and selling products to customers.
• Good working knowledge of Microsoft Office, specifically Word and Excel.
• Knowledge of customer service processes and operational methods.
• Strong oral and written communication skills for interacting with customers and internal teams.
• Ability to handle multiple job functions simultaneously in a fast-paced environment.
• Ability to work independently and establish priorities with minimum supervision.
• Good organizational skills for managing quotes, orders, and customer records.
• Strong interpersonal skills and the ability to build positive customer relationships.
• Self-motivation and willingness to learn and expand knowledge.
• 2–3 years of experience in inside sales, customer service, or a closely related role.

Nice To Haves

• Experience with order processing from quote through delivery.
• Comfort working with pricing tools and methods to generate accurate customer pricing.
• Ability to maintain a professional appearance and represent a positive company image.
• Strong human interaction and relationship-building skills with internal and external stakeholders.
• Experience coordinating customer requirements with cross-functional departments such as operations, logistics, or engineering.
• Demonstrated ability to exercise independent judgment and discretion on significant matters.
• Experience working in a manufacturing or industrial sales environment is beneficial.

Responsibilities

• Present and sell company products to current and potential customers via inbound calls and other communication channels.
• Establish new customer accounts and obtain complete customer profiles to support accurate quoting and order processing.
• Prepare detailed quotes, send them to customers, and maintain organized files and records of all quotes and related documentation.
• Process customer purchase orders accurately and efficiently, ensuring all required information is captured and verified.
• Review purchase orders for accuracy and completeness, and resolve any discrepancies or issues in coordination with customers and internal teams.
• Provide drawings and other forms of product media to assist customers in understanding product features, specifications, and applications.
• Develop and maintain strong product knowledge to support effective quoting, pricing, and customer communication.
• Generate new prices utilizing pricing method tools and ensure pricing information is accurate and up to date.
• Enter new product part numbers, pricing, and delivery details into the system with a high level of accuracy and attention to detail.
• Perform order entry and data entry tasks related to customer orders, quotes, and account information.
• Follow up with customers on quotes, orders, and inquiries to ensure satisfaction and timely resolution of requests.
• Address and help resolve customer complaints and concerns in a professional manner, coordinating with other departments when needed.
• Coordinate customer requirements with cross-functional departments to ensure orders, deliveries, and special requests are handled properly.
• Maintain current and potential customer relationships through consistent communication and reliable service.
• Customarily and regularly exercise independent discretion and judgment on matters of significance related to all job responsibilities.
• Handle multiple job functions simultaneously while maintaining accuracy, quality, and responsiveness.
• Perform other duties as assigned to support the sales and customer service functions.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)