Pharmacy Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
• Obtain required certifications, education credits, and company training.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and promoting relevant pharmacy and healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, and patient and physician calls under pharmacist supervision.
• Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as permitted by law.
• Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure timely task completion and efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow, coordinate daily activities, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
• Manage non-clinical administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Drive technology and process rollouts, engage the team in change planning, and ensure proper operation and maintenance of pharmacy equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policies during applicable prescription-dispensing activities and support compliance with its requirements.
• Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program procedures.
• Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including discipline and termination decisions or recommendations; promote compliance, attendance, timeliness, engagement, and performance improvement.
• Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company policies and procedures.
• Identify team members’ pharmacy operations knowledge gaps and support their training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring team member and pharmacy licensures, registrations, and certifications; use company resources to document status and support regulatory compliance.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training.
• Follow performance improvement plans and pursue professional development through self-monitoring, constructive feedback, and mentorship.
• Communicate relevant support-center messages and emails to the pharmacy team.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

Benefits

• The job posting links to Walgreens benefits information but does not list specific benefits.