Pharmacy Manager

CVS Health•Lakewood, NJ

20d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. The role models genuine care and high standards, supports awareness of new programs, onboards pharmacy team members, and consistently demonstrates effective bench practices, patient counseling, and compliance with legal and regulatory requirements. The manager oversees pharmacy operations and team performance, including safe and accurate dispensing, immunizations, inventory management, training and onboarding, regulatory compliance, scheduling, performance reviews, business reporting, and action planning. The role partners with the Store Manager to build a talent pipeline and supports pharmacist-delivered clinical services where permitted. The manager must comply with applicable laws, professional standards, ethical principles, and company policies while maintaining a safe, inclusive, and engaging workplace. This is a full-time position with anticipated weekly hours of 48. The typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Strong customer service and team orientation, including the ability to respond appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening and the ability to convey and receive detailed information accurately.
Mathematical reasoning skills for prescription calculations, including quantities and days’ supply.
Problem-resolution skills and ability to select an appropriate course of action in challenging interactions.
Ability to work nights and weekends and maintain regular, predictable attendance.
Ability to meet the physical demands of the role, including standing and mobility for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, visual inspection, and occasional lifting or exertion of up to 20 pounds.
Leadership skills, including delegation, motivation, coaching, feedback, accountability, and fostering collaboration.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coaching team members and following up to strengthen pharmacy performance.
Ensure safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and identify and support technicians learning to immunize.
Manage pharmacy inventory according to best practices, particularly protecting cold chain products.
Conduct onboarding for new technicians and pharmacists at the store and district levels, including CVS workflow training, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual performance reviews, and address performance gaps.
Remain flexible to meet scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reports and develop action plans to address operational gaps in workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and acting on it.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
Comply with federal and state laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substance dispensing and recordkeeping, privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate, motivate, coach, provide feedback, discipline or terminate team members as appropriate, and address challenges through problem-solving and accountability.
Perform additional tasks as directed by a supervisor or manager.