Pharmacy Manager

CVS Health • Austin, TX

12d

About The Position

At CVS Health, Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. They model compassionate care and operational excellence while overseeing pharmacy staff and ensuring safe, accurate, compliant pharmacy operations. The role includes working at the bench, counseling patients, supporting immunization and clinical care services, onboarding and training colleagues, managing performance and schedules, and partnering with the Store Manager on talent development. Pharmacy Managers also review business reporting, create action plans, and foster a safe, inclusive, and engaging team environment. The position requires flexibility to meet scheduling and business needs, including regular and predictable attendance at night and on weekends.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
• Customer-service and team-orientation skills, including recognizing and appropriately responding to patients’ reactions.
• Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
• Mathematical reasoning skills for prescription calculations, such as quantities and days’ supply.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to perform the listed physical activities and demands, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Ability to communicate and receive detailed information orally.
• Ability to lead, delegate, motivate, coach, and support pharmacy team members.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, coach team members, and follow up to strengthen pharmacy performance measures.
• Direct the pharmacy team to follow workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and monitor required training and licensure progress.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL as needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance using observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
• Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
• Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
• Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and coach, reinforce, encourage, provide feedback to, discipline, or terminate pharmacy team members.
• Use problem-solving, adaptability, and accountability to address challenges and changing circumstances.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed