Pharmacy Manager

CVS Health•Detroit, MI

12d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and maintain a culture of safety, quality, inclusion, and accountability. The role includes working at the pharmacy bench, coaching team members, supporting patient counseling and immunization, and ensuring pharmacy operations comply with legal, regulatory, and company requirements. The manager oversees pharmacy staff and operations, including workflow, prescription fulfillment, inventory, onboarding and training, performance management, scheduling, and business reporting. The position partners with the Store Manager and other pharmacy leaders to maintain staffing and talent pipelines, address performance gaps, and support access to clinical care and improved patient outcomes. The manager must maintain relevant clinical and technical skills and adapt to changing business and patient needs.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer service and ability to understand and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurate communication of detailed instructions.
Ability to use math to determine quantities, days’ supply, and bottle counts for prescriptions.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to lead by example, delegate, motivate, coach, provide feedback, discipline, and, when necessary, terminate pharmacy team members.
Ability to solve problems, adapt to changing circumstances, and take accountability.
Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive hand and finger movements; and adjust machines precisely.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to communicate and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and develop the pharmacy team, model best practices, coach colleagues, and recognize their contributions.
Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunization practices.
Oversee bench shifts and strengthen pharmacy performance through coaching and consistent follow-up.
Direct the pharmacy team in following workflow procedures and using safety guardrails to ensure safe, accurate prescription fulfillment.
Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, including protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and ensure required training and licensure progress is timely.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their required training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and create action plans to address workflow, service, patient care, and compliance gaps.
Build a safe, empowering, inclusive team culture, invite feedback, and take appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.