Pharmacy Manager

CVS Health•Erlanger, KY

12d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. The manager models compassionate care, supports pharmacy team members, and ensures safe, accurate, legally compliant pharmacy operations. Responsibilities include patient counseling and immunization, overseeing pharmacy workflow and inventory, onboarding and training pharmacists and technicians, managing staff performance, partnering with the Store Manager on talent development, reviewing business reports, and fostering a safe, inclusive, and supportive team environment. The role also supports pharmacist-delivered clinical services where permitted and requires ongoing development of clinical and technical skills.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate, switch between tasks, and confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills to calculate prescription quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to complete the physical demands of the position, including standing and moving for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Ability to communicate and accurately receive detailed information orally.
Team management and leadership skills, including delegation, coaching, motivation, problem-solving, adaptability, and accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up consistently to strengthen pharmacy performance.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor completion of required training and licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and track their required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual performance reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required trainings and CME, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to change, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.