Pharmacy Manager

CVS Health•Frankfort, KY

12d•$65 - $85•Onsite

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The role models compassionate care, oversees pharmacy work during bench shifts, supports safe and accurate prescription fulfillment, and ensures compliance with legal, regulatory, ethical, and company requirements. The manager also supports immunization and pharmacist-delivered clinical services where permissible, maintains pharmacy inventory, conducts onboarding and training, manages colleague performance, and works with the Store Manager to maintain a pharmacy talent pipeline. The position calls for flexibility to meet scheduling and business needs and for creating a safe, inclusive, and engaging team environment. This is a full-time position with anticipated weekly hours of 40. The typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The position is eligible for medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Ability to use mathematics for prescription-related calculations.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to complete the physical demands of the role, including remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, precision control, stooping, and close visual work.
Ability to lift up to 20 pounds occasionally and up to 10 pounds frequently, and to exert the corresponding force.
Ability to communicate and receive detailed information orally.
Leadership skills, including delegation, team motivation, coaching, feedback, and accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach and follow up with team members, and strengthen pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Conduct onboarding for new Technicians and Pharmacists in the store and district, provide CVS workflow training, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a talent pipeline of cross-trained colleagues and monitor their required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
Adapt to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or delegate and oversee the pharmacy schedule.
Review business reports and develop action plans to address gaps in workflow, service, patient care, and compliance.
Foster safety, empowerment, inclusion, and psychological safety by welcoming feedback and taking appropriate action.
Maintain clinical and technical skills, complete company-required training and continuing medical education, and pursue opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, privacy, security, and workplace safety.
Attend regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example; delegate, motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate; solve problems, adapt, and take accountability.
Perform additional tasks as directed by a Supervisor or Manager.