Pharmacy Manager

Walgreens•Ocean View, DE

14d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting and clinical healthcare services to patients, including medication-use guidance, drug interaction awareness, immunizations, diagnostic testing, and patient outcome services. The role ensures that prescribed medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. It manages pharmacy workflow, financial performance, inventory, and patient experience, while overseeing pharmacy staff performance, engagement, training, coaching, and formal performance management. The Pharmacy Manager oversees pharmacy operations and compliance, including prescription dispensing, controlled-substance procedures, insurance claims, pharmacy systems, records, reporting, and department maintenance. The role collaborates with the Store Manager and other partners on staffing, business planning, community relationships, healthcare services, and pharmacy performance. It also maintains required credentials and develops its own pharmacy, healthcare, and management knowledge.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willing to become an immunizer within 90 days of hire.
At least one year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if one is on file, and no written disciplinary actions in the prior 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least six months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that promote a positive and inclusive patient experience.
Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
Ensure the pharmacy complies with regulations, company policies, and standards; establish efficient workflows, oversee scheduling and assignments, coordinate activities, and manage opening, closing, and shift changes.
Apply Good Faith Dispensing policy requirements and applicable state and federal controlled-substance laws when filling prescriptions.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with workflow, fulfillment, billing, clinical documentation, training, inventory, and point-of-sale technology; identify productivity improvements.
Ensure insurance claims are processed accurately, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Contact medical providers to clarify prescriptions and address questions involving medications, dosages, refills, interactions, allergies, alternatives, diagnostic testing, disease management, and other healthcare services.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional, presentable, and efficient department.
Prepare and submit pharmacy records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, while ensuring compliance with employment laws.
Set staff expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, check on staff welfare, resolve complaints and conflicts, and support positive employee-management relationships.
Maintain required licenses, credentials, and certifications for clinical services.
Keep pharmacy and healthcare knowledge current, pursue relevant best practices, and complete required education credits and company training.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify trends and opportunities for improvement.
Build relationships with local physicians, nurses, and other healthcare providers, promote the pharmacy in the community, and support community health and wellness awareness.