Pharmacy Manager

CVS Health•Lake Charles, LA

12d•$65 - $85

About The Position

CVS Health Pharmacy Managers lead and develop a pharmacy team to deliver exceptional patient care, promote best practices, lead through change, and address performance opportunities. They model compassionate care, support new program awareness and colleague onboarding, and ensure safe, accurate, legally compliant pharmacy operations. The role includes working at the pharmacy bench, counseling patients, immunizing, coaching team members, and managing pharmacy performance and operations. The Pharmacy Manager oversees pharmacy staff and workflow, supports positive patient experiences, manages inventory, ensures required training and licensure progress, and maintains compliance with applicable laws and regulations. The manager partners with the Store Manager on talent development, oversees staff performance, schedules pharmacy colleagues, reviews business reporting, and builds a safe, inclusive team culture. The role also supports pharmacist-delivered clinical services where permitted and maintains relevant clinical and technical skills. This is a full-time role with 40 anticipated weekly hours. The stated typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. Benefits for eligible colleagues include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Friendly customer-service orientation and ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Ability to use mathematics to calculate prescription quantities and days’ supply.
Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
Ability to lead, delegate, motivate, coach, provide feedback to, discipline, and/or terminate pharmacy team members.
Ability to work nights and weekends and maintain regular, predictable attendance.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and strengthen performance through coaching and follow-up.
Ensure safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails.
Promote positive patient experiences through compassionate care, collaboration with the patient’s healthcare team, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Conduct onboarding and workflow training for new Technicians and Pharmacists, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their completion of required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, deliver annual reviews, and address gaps.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking relevant action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, motivate and coach team members, address challenges, and take accountability for changing circumstances.
Perform additional tasks as directed by a supervisor or manager.