Pharmacy Manager

CVS Health • Russellville, AR

12d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance. The role models compassionate, safe, and compliant pharmacy practice while overseeing daily pharmacy operations and team performance.

The Pharmacy Manager supports safe and accurate prescription fulfillment, provides patient counseling and immunizations, helps resolve insurance and medication issues, manages inventory with particular attention to cold-chain products, and supports pharmacist-delivered clinical services where permitted. The role oversees onboarding and training for pharmacists and technicians, ensures trainees progress toward required training and licensure, maintains compliance with applicable laws and regulations, and escalates concerns when needed.

The position also manages and develops pharmacy staff, including scheduling, coaching, performance reviews, and action plans informed by business reporting. The manager partners with the Store Manager to build a talent pipeline, fosters a safe, inclusive, and psychologically supportive team environment, and maintains relevant clinical and technical skills. Regular and predictable attendance, including nights and weekends, is required. The position is full-time and anticipates 44 weekly hours.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a pharmacist.
• Ability to attend work regularly and predictably, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
• Customer service, team orientation, verbal and written communication, active listening, mathematical reasoning, and problem-resolution abilities.
• Ability to lead, delegate, coach, motivate, and manage pharmacy team members.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and adjust machines precisely.
• Close visual acuity to perform tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
• Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
• Ability to communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, coaching team members and following up on pharmacy performance measures.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively address insurance and medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
• Onboard and train new technicians and pharmacists, including CVS workflow training, and monitor progress toward required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and track their progress toward required pharmacy training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
• Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
• Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing services, where permitted.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Demonstrate attention, focus, adaptability, customer service, communication, mathematical reasoning, and problem-resolution skills.
• Lead by example, delegate tasks, empower and motivate team members, foster collaboration, address challenges, and coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed