Pharmacy Operations Manager

Walgreens•Glasgow, KY

20d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The manager supports customer service, patient-care processes, pharmacy workflow, inventory, administrative compliance, insurance claims, equipment, security, community outreach, and pharmacy performance. The role also hires, onboards, trains, and schedules technicians; supports their regulatory compliance and professional development; and communicates with pharmacy and store teams. Work must comply with applicable company policies, laws, regulations, and business ethics, with pharmacist supervision where specified.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain certifications, education credits, and training required by the company.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Greet customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service practices.
Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the pharmacy experience.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure timely task completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, organize the daily activity schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive rollout of new technology and processes, champion change, and engage the team in action planning.
Ensure pharmacy department equipment operates properly and is maintained; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Walgreens Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
Apply company asset-protection techniques; support diversion monitoring and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-handling and Continuous Quality Improvement Program policies.
Process insurance claims accurately, resolve customer issues and prevent payment rejections; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build and maintain retail partnerships.
Lead technician performance management, including decisions and recommendations regarding discipline and termination; apply constructive discipline and hold technicians accountable for legal compliance, attendance, and punctuality.
Hire, onboard, train, and schedule pharmacy technicians; monitor completion of training and follow company scheduling and training policies.
Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant; use resources such as the Walgreens Online Verification System to document status.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, including LTMP e-modules, and follow performance-improvement plans.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Relay support-center messages and other key emails to the pharmacy team as required.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.