Pharmacy Operations Manager

Walgreens•Palm Harbor, FL

11d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions or recommendations. The role supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, and patient and physician calls under pharmacist supervision. It coordinates the pharmacy’s daily schedule, maintains supplies and equipment, supports inventory and administrative tasks, and ensures required reports and records are prepared. The manager also supports compliance, asset protection, diversion monitoring, prescription-error reporting, insurance claim resolution, third-party audits, pharmacy financial and service improvements, community outreach, and off-site immunization clinics and events. The manager maintains PTCB certification and relevant pharmacy and healthcare knowledge, completes required training and education, supports team members’ training and licensure compliance, and communicates information to the pharmacy team. The position requires a high school diploma, GED, or equivalent; PTCB or ExCPT certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. English fluency is required except in Puerto Rico. The role requires a flexible schedule, including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, except at Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience is also required. Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation is listed as an additional qualification.

Requirements

High school diploma, GED, or equivalent.
PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Complete company-required certifications, education credits, and training.

Nice To Haves

Previous work experience with Walgreens and an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable company policies, laws, regulations, and business ethics.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote customer-service best practices and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Coordinate and organize the daily pharmacy schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Support non-clinical administrative activities and pharmacy inventory management, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and follow company error policies and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and performance; identify knowledge gaps and arrange hands-on training or learning modules.
Support technician hiring, onboarding, training, scheduling, and compliance with selection, recruitment, record-retention, and training procedures.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications and documenting their status.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Follow performance improvement plans, seek constructive feedback, monitor personal performance, and pursue professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.