Pharmacy Operations Manager

Walgreens•Woodbridge, NJ

11d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, including their selection, scheduling, development, training, coaching, and performance management. The role includes making decisions regarding discipline and termination within company policies and applicable laws. The position supports customer service and patient care, pharmacy workflow and inventory, compliance, equipment and records management, insurance claims, community outreach, and pharmacy financial and operational quality. It coordinates daily pharmacy activities, helps implement new technology and processes, and collaborates with the Pharmacy Manager, Store Manager, pharmacists, and pharmacy team members. The role requires maintaining PTCB certification and developing current pharmacy and healthcare knowledge.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Develop customer relationships by anticipating needs, proactively offering services, and increasing focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure work is completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-clinical administrative and inventory management tasks, including annual inventory preparation, under pharmacist direction.
Complete non-clinical patient calls and support rollout of new technology and processes, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policy under pharmacist supervision; communicate prescription errors to the accountable pharmacist and follow error and Continuous Quality Improvement Program policies.
Ensure accurate processing of insurance claims; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead pharmacy technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with laws and policies.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of required training and identify and address team members’ knowledge gaps.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications, and use company resources to document licensure status.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain and enhance pharmacy and healthcare knowledge and complete required certifications, education credits, and training.
Follow performance improvement plans and pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team and participate in pharmacy and store meetings, including 5-minute meetings and weekly check-ins with the Store Manager.