Pharmacy Operations Manager

Walgreens•Hanover, MD

12d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. Responsibilities include technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The position supports customer service and patient care, including prescription processing, patient registration, medication preparation, permitted patient and physician calls, and assistance with healthcare services allowed by law. It manages pharmacy workflow, schedules, inventory and supplies, records, equipment, security safeguards, insurance claims, community outreach, and operational improvement. The role also supports hiring, onboarding, training, compliance with licensure requirements, and communications with pharmacy and store teams. It maintains PTCB certification and completes required training and professional development. The position requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician work experience in retail or a hospital. Candidates must be fluent in English except in Puerto Rico, willing to work a flexible schedule including evenings and weekends, and willing to obtain active immunization certification within 90 days of hire except in specified specialty and health-system locations. The listed hourly range is $22.50 to $35.75; the actual offer depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and training as required by the company.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions; assist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies, laws, regulations, and business ethics.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage performance, attendance, discipline, and termination decisions or recommendations.
Greet and assist customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and provide proactive service.
Complete patient and physician calls under pharmacist supervision where allowed by law, and assist with permitted healthcare services such as vaccines and screenings.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and accountability for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-licensure-required administrative activities and inventory tasks under pharmacist direction, including annual inventory preparation.
Drive technology and process rollouts, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies and procedures, support asset protection and diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager's direction, pharmacist assignments to off-site immunization clinics and community events; build retail partnerships.
Identify pharmacy operations knowledge gaps and support team member training; monitor timely training completion and compliance with established policies.
Assist the Pharmacy Manager in monitoring team member licensure, registration, and certification status and documenting status using company resources.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Seek professional development, monitor personal performance, request constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team, and participate in store and pharmacy meetings and weekly check-ins.