Pharmacy Operations Manager

Walgreens•Riverhead, NY

10d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, supports efficient workflow and a positive patient experience, and serves as a full-time certified pharmacy technician. Under pharmacist supervision, this role operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers within authorized company policies, applicable laws and regulations, and business ethics. The manager is responsible for technician selection, hiring, onboarding, scheduling, development, training, coaching, and performance management, including discipline and termination decisions or recommendations. The role supports patient care through registration, prescription data entry and medication preparation, counting and verification where legally permitted, patient and physician calls, and assistance with permitted health services. It manages daily pharmacy workflow, records, inventory activities, insurance claims, equipment, compliance, and pharmacy security in coordination with pharmacists and pharmacy leadership. It also supports customer service, operational quality, financial performance, community outreach, and team communication. The position requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire except in specified specialty and health-system locations. The current hourly range is $22.50–$35.75; the offered rate depends on geography, skills, education, experience, and other factors. The position remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Complete company-required certifications, education credits, and training.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Build customer relationships by anticipating needs and proactively offering pharmacy services, with increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare services permitted by law, including vaccines and health screenings, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within company policy and applicable law; ensure timely task completion and efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow; coordinate daily schedules and activities; recommend allocation of pharmacy hours; and maintain a clean, orderly pharmacy with adequate supplies.
Perform non-clinical business administration and pharmacy inventory management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive new technology and process rollouts, support change and action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company pharmacy-error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in reviewing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline, suspension, termination, or recommendations; reinforce legal compliance and accountability for attendance and timeliness.
Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training procedures.
Identify pharmacy operations knowledge gaps and support team members' learning through hands-on training or assigned learning modules.
Assist the Pharmacy Manager in monitoring team member licensure, registrations, and certifications, and document status using company resources as appropriate.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training; and follow performance improvement plans.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Relay support-center messages and key emails to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.