Pharmacy Operations Manager

Walgreens•River Falls, WI

13d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within authorized company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations. The position supports patient care and pharmacy operations, including prescription processing, customer service, insurance claim resolution, inventory management, recordkeeping, regulatory compliance, equipment upkeep, and implementation of new technology and processes. It collaborates with the Pharmacy Manager, pharmacists, Store Manager, pharmacy team, and community partners. The manager also maintains required certification and training and participates in pharmacy and store meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and offering appropriate pharmacy and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily schedules, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-licensed pharmacy administrative activities and inventory tasks, including annual inventory preparation.
Complete non-clinical patient calls and drive technology and process rollouts and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy-error procedures and the Continuous Quality Improvement Program.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and, as directed by the Pharmacy Manager, assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with laws and policies.
Hire, onboard, train, and schedule technicians; monitor training completion and address knowledge gaps through hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring team licensure, registrations, and certifications and documenting status using company resources.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration, and maintain current pharmacy and healthcare knowledge.
Complete required certifications, education credits, and company training; follow performance improvement plans and seek feedback and professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.