Pharmacy Operations Manager

Walgreens•Nashville, TN

12d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports pharmacy operations and patient care, including registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. It helps deliver health services where allowed by law, manages workflow and inventory activities that do not require pharmacist licensure, coordinates schedules, maintains pharmacy readiness and equipment, and supports compliance, recordkeeping, security, insurance claims, audits, and quality improvement. The manager also supports community outreach and off-site immunization events, develops retail partnerships, and assists store and pharmacy leadership in improving financial performance, operational quality, and customer service. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. English fluency is required except in Puerto Rico. The role requires a flexible schedule, including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, with stated location exceptions. Previous people-management or leadership experience and prior Walgreens experience with an “Exceeding Expectation” rating on the last performance evaluation are also specified. The current hourly range is $22.50 to $35.75. The offered rate depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled. Benefits are referenced through the Walgreens benefits website, but specific benefits are not listed in the posting.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers within company policies and applicable laws and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Greet and assist customers and patients; resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and offering appropriate services; increase focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocation, and keep the pharmacy clean, orderly, and adequately stocked.
Manage non-licensed administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and drive new technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policy under pharmacist supervision; communicate prescription errors to the accountable pharmacist and follow error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and, as directed by the Pharmacy Manager, assign pharmacists to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, legal compliance, training completion, and performance; use constructive discipline policies and action planning.
Oversee technician hiring, onboarding, training, scheduling, record retention, and required selection and recruitment procedures.
Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training.
Follow performance-improvement plans and pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.