Pharmacy Operations Manager

Walgreens•Florissant, MO

11d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for selecting, scheduling, training, developing, and managing technician performance, including discipline and termination decisions. The manager supports patient-care activities allowed by law, including registration, prescription data entry, medication preparation, counting and verification, patient and physician calls, and assistance with healthcare services. The role coordinates pharmacy workflow and schedules, supports inventory and administrative work, maintains equipment and security safeguards, and helps ensure compliance with company policies, laws, regulations, and quality procedures. Additional responsibilities include insurance claim resolution, audit participation, financial and operational improvement, community outreach coordination, and communication with pharmacy and store teams. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and obtain active immunization certification within 90 days of hire except at specified pharmacy locations. The hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Build relationships with customers, anticipate needs, and promote healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification, and patient and physician calls where allowed by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activity schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-clinical administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Support technology and process rollouts, engage the team in change planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policies and communicate prescription errors to the accountable pharmacist; follow error procedures and the Continuous Quality Improvement Program.
Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination recommendations or decisions, and hold technicians accountable for attendance, timeliness, and compliance.
Hire, onboard, train, and schedule pharmacy technicians, and monitor timely completion of training.
Identify team members’ knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications for active, compliant status, using company resources as appropriate.
Follow company procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification and required state certification or registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek feedback and professional development.
Relay support-center messages and key emails to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.