Pharmacy Operations Manager

Walgreens•Chesapeake, WA

13d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and customer service, coordinates pharmacy workflow and daily activities, manages administrative and inventory tasks, and helps ensure compliance, security, accurate insurance claims processing, equipment maintenance, and pharmacy quality. The manager works with the Pharmacy Manager, pharmacists, Store Manager, pharmacy team, customers, providers, insurers, and community partners. The role also supports team training and development, communicates operational updates, and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Build customer relationships by anticipating needs and offering services; increase focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services such as vaccines and screenings under pharmacist supervision and where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize daily schedules, recommend pharmacy-hour allocations, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-licensed administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support rollout of new technology and processes, change initiatives, and action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies; communicate prescription errors to the accountable pharmacist and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, as directed by the Pharmacy Manager, assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead technician performance management, including decisions and recommendations concerning discipline and termination; enforce attendance, timeliness, and compliance expectations.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and identify and address team members’ knowledge gaps.
Follow company policies and legal requirements for technician selection, recruitment, record retention, and training.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant; use Walgreens resources to document licensure status.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain pharmacy and healthcare knowledge and complete required certifications, education credits, and training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Relay support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.