Pharmacy Operations Manager

Walgreens•Fayetteville, NC

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services allowed by law. The position coordinates daily activities and schedules, maintains pharmacy supplies and equipment, supports inventory management and reporting, helps ensure compliance and security, monitors insurance claims and audits, and assists with improving pharmacy financials, operational quality, and customer service. The role also coordinates community outreach activities and off-site clinics as directed by the Pharmacy Manager. The manager is accountable for technician hiring, onboarding, training, scheduling, attendance, and compliance with applicable company policies and legal requirements. The position maintains required certifications and knowledge, completes company training, pursues professional development, and communicates relevant information to the pharmacy team and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Support pharmacy inventory management and annual inventory preparation for tasks that do not require pharmacist licensure.
Complete non-clinical patient calls and support rollout of new technology and processes.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead technician performance management, including decisions and recommendations regarding discipline and termination; ensure accountability for attendance, timeliness, and compliance.
Hire, onboard, train, and schedule pharmacy technicians; monitor completion of required training and identify and address knowledge gaps.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are current and compliant.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek constructive feedback and professional development.
Relay support-center messages and key emails to the pharmacy team and participate in key store and pharmacy meetings.