Pharmacy Operations Manager

Walgreens•Corinth, TX

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring an efficient workflow and positive patient experience. The position also serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions or recommendations. The role supports patient care and pharmacy operations, including prescription processing, patient and physician calls, permitted healthcare services, inventory management, reporting, insurance claims, audit participation, equipment maintenance, security, and compliance. It coordinates pharmacy schedules and community outreach activities, supports technology and process changes, and collaborates with pharmacy and store leadership to improve financial performance, operational quality, and customer service. The manager leads technician hiring, onboarding, training, scheduling, and accountability, and helps ensure team members maintain required licenses, registrations, and certifications. The position requires maintaining PTCB certification and relevant pharmacy and healthcare knowledge, completing company-required training, and participating in performance development and store or pharmacy meetings. A high school diploma, GED, or equivalent, PTCB certification (except in Puerto Rico), at least one year of pharmacy technician experience, English fluency (except in Puerto Rico), and previous people-management or leadership experience are listed. The role requires a flexible schedule, including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, with specified location exceptions. The stated hourly pay range is $22.50 to $35.75. The actual rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, regulations, and ethics.
Select, hire, onboard, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient care tasks, including patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision and support permitted healthcare services such as vaccines and health screenings.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and coordinate daily schedules; recommend allocation of pharmacy hours.
Maintain a clean, orderly, adequately stocked pharmacy and ensure proper operation and maintenance of department equipment.
Manage inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Drive technology and process rollouts, champion change, and engage the team in action planning.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy and applicable compliance requirements; communicate prescription errors and follow error-management and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and performance.
Identify pharmacy operations knowledge gaps and support team training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications, including using Walgreens resources to document status.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Follow performance improvement plans, seek constructive feedback, and pursue professional development.
Communicate messages from the support center and key emails to the pharmacy team, and participate in store and pharmacy meetings.