Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. This role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports patient care and healthcare services within applicable laws and pharmacist supervision, manages pharmacy workflow, inventory and administrative duties, and helps ensure compliance with company policies and regulatory requirements. The manager supports the Pharmacy Manager and Store Manager in operational quality, financial performance, customer service, community outreach, and team performance. The position also requires ongoing PTCB certification, training, and professional development.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services as allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file reports and records as directed by the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Perform non-clinical administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Drive rollout of new technology and processes, engage the team in change planning, and ensure proper operation and maintenance of pharmacy equipment.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow Good Faith Dispensing policies and communicate prescription errors to the accountable pharmacist; comply with error and Continuous Quality Improvement Program policies.
- Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events as directed; build relationships with retail partners.
- Lead technician performance management, including decisions and recommendations regarding discipline and termination; ensure attendance, timeliness, and compliance with applicable laws and policies.
- Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training procedures.
- Identify gaps in team members’ pharmacy operations knowledge and provide or arrange training.
- Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active status and compliance; use company resources to document licensure status.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
- Seek professional development by monitoring performance, requesting constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate messages from the support center and other key emails to the pharmacy team.
- Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
