Pharmacy Manager

Walgreens•Cincinnati, OH

20d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in compliance with regulations and company policies. It manages pharmacy workflow, financial performance, inventory, and patient experience, while leading pharmacy staff performance, engagement, training, coaching, and formal performance management. The manager oversees pharmacy operations and regulatory compliance, supports patient care and healthcare services, manages staffing and employee relations, analyzes business performance, and develops relationships with local healthcare providers and the community. The position also maintains required professional credentials and develops its own pharmacy, healthcare, and management knowledge.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.

Responsibilities

Provide medication counseling and answer patient questions about medicine usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Provide clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Promote a positive patient experience, identify patient needs, resolve issues, and increase awareness of Walgreens healthcare services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards; establish efficient workflows and oversee staff scheduling, role assignments, activity coordination, pharmacy opening and closing, and shift changes.
Apply Good Faith Dispensing policy requirements alongside state and federal controlled-substance laws when filling prescriptions.
Collaborate with the Store Manager to develop strategic business opportunities and support health and wellness initiatives.
Maintain knowledge of pharmacy technology systems and support pharmacy staff and patients with those systems; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve issues with insurers and medical providers, and conduct or participate in third-party audits.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer provider questions.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and documentation required by state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination; ensure compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support employee welfare and morale.
Maintain required licensing, credentialing, and certifications; complete required education credits and company training.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Build relationships with local physicians, nurses, and other healthcare providers; promote the pharmacy in the community and support health and wellness awareness.