Pharmacy Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Complete certifications, education credits, and training required by the company.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve complaints, respond promptly to requests, answer non-clinical questions, and model customer service best practices.
• Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the pharmacy experience.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with healthcare services such as vaccines and screenings where permitted by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow, coordinate daily activities, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Perform non-licensed business administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Drive technology and process rollouts, champion change, and engage the team in action planning; ensure pharmacy equipment operates properly and is maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
• Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
• Apply company asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build and maintain retail partnerships.
• Lead technician performance management, including decisions or recommendations concerning discipline and termination; enforce attendance, timeliness, and compliance with applicable laws and policies.
• Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company scheduling and training policies.
• Identify pharmacy-operations knowledge gaps and support team members through hands-on training or assigned learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licensures, registrations, and certifications, and document status using company resources.
• Follow company and legal requirements for selection, recruitment, record retention, and training.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training, and follow performance improvement plans.
• Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
• Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.