Pharmacy Operations Manager

Walgreens•Puyallup, WA

21d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service, pharmacy workflow, patient-care activities permitted by law, inventory management, compliance, insurance claims, equipment maintenance, recordkeeping, asset protection, and community outreach. It coordinates daily pharmacy activities, helps maintain a clean and adequately stocked pharmacy, supports technology and process changes, and works with the Pharmacy Manager and Store Manager to improve financial performance, operational quality, and customer service. The manager leads technician hiring, onboarding, training, scheduling, and performance accountability; supports compliance with licensing and regulatory requirements; maintains PTCB certification and relevant knowledge; and participates in pharmacy and store communications and meetings. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; one year of pharmacy technician experience; English fluency except in Puerto Rico; and willingness to work a flexible schedule including evenings and weekends. Applicants must be willing to obtain active immunization certification within 90 days of hire, except in specified locations. Previous people-management or leadership experience is listed, as is prior Walgreens experience with an Exceeding Expectation rating on the last performance evaluation. The current hourly pay range is $22.50 to $35.75. The offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled. Walgreens notes that it will consider qualified applicants with arrest and conviction records.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Comply with applicable state and federal laws, regulations, company policies, and pharmacy procedures.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, and maintain efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist oversight and within authorized company policies and applicable laws and regulations.
Select, schedule, hire, onboard, train, coach, develop, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law, including non-clinical patient calls.
Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Drive technology and process rollouts, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support diversion monitoring and report security concerns.
Adhere to Good Faith Dispensing requirements, communicate prescription errors to the accountable pharmacist, and follow company error-reporting and Continuous Quality Improvement procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies.
Identify team members’ pharmacy operations knowledge gaps and support their training through hands-on training or assigned learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, using resources such as the Walgreens Online Verification System.
Follow company and legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and relevant pharmacy and healthcare knowledge; obtain required certifications, education credits, and training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Relay support-center messages and key emails to the pharmacy team and participate in required store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.