Pharmacy Operations Manager

Walgreens•Cicero, IL

20d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies and applicable laws, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The role supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, and non-clinical patient calls. It coordinates daily pharmacy activities, maintains supplies and equipment, supports inventory management and annual inventory preparation, manages required records and reports, and helps ensure compliance, security, accurate insurance claims processing, and adherence to company quality and dispensing policies. The manager also supports technology and process changes, community outreach, off-site immunization clinics and events, retail partnerships, and efforts to improve pharmacy financials, operational quality, and customer service. The position leads technician hiring, onboarding, training, scheduling, engagement, and accountability, and assists with monitoring required licenses, registrations, and certifications. It maintains PTCB certification and relevant pharmacy and healthcare knowledge, completes required training and education, and communicates with the pharmacy team and participates in store and pharmacy meetings. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; at least one year of pharmacy technician work experience; English fluency except in Puerto Rico; and willingness to work a flexible schedule including evenings and weekends. Immunization certification must be obtained within 90 days of hire, except in specified locations. Previous people-management or leadership experience is listed, as is prior Walgreens experience with an Exceeding Expectation rating on the last performance evaluation.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For previous Walgreens employees, an Exceeding Expectation rating on the last performance evaluation.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain and maintain required certifications, education credits, and company training.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, supporting efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and applicable company policies and laws.
Select, hire, onboard, schedule, train, develop, coach, and manage the performance of pharmacy technicians, including decisions or recommendations regarding discipline and termination.
Engage customers and patients, address complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls where allowed by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Coordinate the pharmacy’s daily schedule and recommend allocation of pharmacy hours.
Maintain a clean, orderly, adequately stocked pharmacy and ensure proper operation and maintenance of pharmacy equipment.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy inventory activities that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change initiatives, and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claims processing, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies.
Identify pharmacy operations knowledge gaps and support team-member training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications, including documenting status using Walgreens resources.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification and pharmacy and healthcare knowledge, complete required certifications, education credits, and training, and follow performance improvement plans.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly check-ins with the Store Manager.