Pharmacy Operations Manager

Walgreens•Conway, AR

20d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and processes prescriptions and patient and drug information using pharmacy systems. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, training, development, and performance management, including discipline and termination decisions. The position supports patient care through patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, patient and physician calls, and assistance with healthcare services such as vaccines and screenings under pharmacist supervision. It manages pharmacy workflow, schedules, supplies, inventory preparation, reports, records, equipment, insurance claims, non-clinical patient calls, and applicable administrative and compliance activities. The manager also supports the Pharmacy Manager and Store Manager in improving financial results, operational quality, and customer service; coordinates community outreach and off-site immunization events; and helps implement new technology and processes. The role maintains pharmacy security and asset protection, supports diversion monitoring, communicates prescription errors, and follows company dispensing and quality-improvement policies. It maintains required certification and training, supports technician licensure compliance, and communicates with the pharmacy team and participates in store and pharmacy meetings. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; one year of pharmacy technician experience in a retail or hospital setting; English fluency except in Puerto Rico; willingness to work a flexible schedule including evenings and weekends; and previous people-management or leadership experience. Previous Walgreens experience with an “Exceeding Expectation” rating on the last performance evaluation is also listed.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.
Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Obtain required certifications, education credits, and company training.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and cashiers under pharmacist supervision and within applicable policies, laws, regulations, and business ethics.
Select, recruit, onboard, schedule, train, develop, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Support patient care through registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
Assist with legally permitted healthcare services, including vaccines and health screenings, under pharmacist supervision.
Delegate and assign non-clinical pharmacy work, monitor timely completion, and maintain effective daily workflow and schedules.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Recommend allocation of pharmacy hours and maintain a clean, orderly, adequately stocked pharmacy.
Manage pharmacy inventory activities that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support the rollout of new technology and processes.
Ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement policies.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and performance; identify knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager with monitoring pharmacy and team-member licenses, registrations, and certifications and documenting their status.
Follow company procedures for technician selection, recruitment, record retention, and training.
Maintain PTCB certification or applicable state certification/registration and complete required education, certifications, and training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, seek feedback, and pursue professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.