Pharmacy Manager Jobs

About The Position

Requirements

• Current Pharmacy Technician certification or license, as applicable, through a recognized credentialing organization such as PTCB or NHA.
• Previous pharmacy technician or pharmacy-related experience.
• Strong understanding of medications, medication safety, and pharmacy terminology.
• Excellent verbal and written communication skills.
• Comfort communicating with patients by phone and working in a care-management environment.
• Strong attention to detail and accuracy.
• Ability to work independently and collaborate effectively with pharmacists, providers, and care teams.
• Strong organizational and time-management skills.
• Ability to meet established productivity and quality expectations.

Nice To Haves

• Experience in care management, medication adherence, chronic disease management, MTM, specialty pharmacy, or population health.
• Experience with EHR systems, pharmacy software, and/or telehealth platforms.
• Experience conducting patient outreach and follow-up.
• Experience with prior authorizations, medication refills, medication delivery, or transitions of care.
• Bilingual or multilingual skills.

Responsibilities

• Review and document patients’ medication histories for accuracy and completeness.
• Identify medication discrepancies and work with pharmacists and care teams to resolve them.
• Keep medication lists accurate and up to date.
• Educate patients about medication use, potential side effects, adherence strategies, and medication management.
• Answer patient questions and connect them with pharmacists, providers, or other care-team members as appropriate.
• Build patient relationships through consistent communication and follow-up.
• Monitor medication adherence using EHR systems and other available tools.
• Proactively contact patients who may be at risk for medication non-adherence.
• Identify adherence barriers and communicate concerns to the appropriate care team.
• Follow established workflows and outreach protocols to support patient outcomes.
• Assist with medication-related transitions of care, including changes following hospital or facility discharge.
• Coordinate refills, prior authorizations, delivery services, and other medication-related needs.
• Help patients navigate medication access and resolve barriers to following treatment plans.
• Conduct scheduled and proactive patient outreach by phone and other approved communication methods.
• Document patient interactions, interventions, and follow-up activities accurately and promptly.
• Use EHR and other systems to track patient progress, outreach, and care-management activities.
• Meet established productivity, outreach, and quality quotas.
• Collaborate with pharmacists, providers, care managers, and other clinical team members.
• Communicate medication-related concerns and patient needs to the care team.
• Provide information and insights that support individualized care plans and improved patient outcomes.
• Follow HIPAA requirements, applicable pharmacy regulations, and EPIC Health policies and procedures.
• Maintain patient confidentiality and protect sensitive health information.
• Participate in quality improvement initiatives focused on medication safety, adherence, and patient outcomes.
• Follow established clinical and operational workflows.

Benefits

• $2,000 sign-on bonus, paid as $500 after 3 months, $500 after 6 months, and $1,000 after 1 year, subject to applicable policies and continued employment at each milestone.
• Competitive compensation.
• Medical, dental, and vision benefits.
• Professional development and career-growth opportunities.
• Potential hybrid or remote flexibility after training and performance requirements are met.
• Monday–Friday schedule with no weekends.
• Multiple scheduling options after training.
• Collaborative, mission-driven healthcare environment.
• Opportunity to make a meaningful impact on patient care.