Pharmacy Operations Manager

Walgreens•Gallatin, TN

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics; selects, schedules, develops, trains, coaches, and manages technician performance, including discipline and termination decisions. The role assists pharmacists with patient care activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, patient and physician calls, and healthcare services allowed by law. It manages daily pharmacy workflow, schedules, inventory-related administrative tasks, supplies, records, equipment, insurance claims, non-clinical patient calls, and operational quality. The manager supports compliance, asset protection, diversion monitoring, prescription-error reporting, and continuous quality improvement, and assists with pharmacy financials and customer service. The role also coordinates community outreach and off-site immunization clinics as directed by the Pharmacy Manager. The manager leads technician hiring, onboarding, training, scheduling, engagement, and performance management; ensures training and licensure requirements are monitored; and communicates with the pharmacy team and participates in store and pharmacy meetings. The position requires maintaining PTCB certification and developing pharmacy and healthcare knowledge. The hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people management or leadership experience.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and training, including LTMP e-modules as required by the company.
Follow company policies and procedures for scheduling and training and applicable legal and regulatory requirements.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions while serving as a certified pharmacy technician.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, regulations, and business ethics.
Select, schedule, train, coach, develop, and manage pharmacy technician personnel, including making or recommending discipline and termination decisions.
Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and promote customer service best practices and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings, including vaccines and health screenings, as allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; monitor timely completion and workflow efficiency.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activity schedules; recommend allocation of pharmacy hours; and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-clinical business administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy, maintain knowledge of asset protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company pharmacy-error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, and as directed assign pharmacists to, off-site immunization clinics and community events; build relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with laws and company policies.
Identify gaps in team members’ pharmacy operations knowledge and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team member licenses, registrations, and certifications are current and compliant.
Maintain PTCB certification and complete required certifications, education credits, and company training; maintain and enhance pharmacy and healthcare knowledge.
Follow performance improvement plans and seek professional development through self-monitoring, constructive feedback, and mentorship.
Relay support center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including brief meetings and weekly check-ins with the Store Manager.