Pharmacy Manager

Walgreens•San Antonio, TX

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting and clinical healthcare services to patients, including medication counseling, immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager leads pharmacy workflow and operations, manages inventory and financial performance, supports a positive patient experience, and oversees pharmacy staff performance, engagement, training, coaching, and professional development. The position also manages pharmacy staffing and scheduling, regulatory and documentation compliance, insurance claims and audits, pharmacy technology, department maintenance, and asset protection. The Pharmacy Manager works with the Store Manager and local healthcare community to improve pharmacy services, business performance, and community health awareness.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities that demonstrate strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve concerns, answer questions, anticipate needs, and promote a positive patient experience.
Promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows, oversee staff scheduling and role assignments, coordinate activities, and solicit team suggestions.
Open and close the pharmacy and manage shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology, including workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale systems.
Identify opportunities to improve productivity and ensure insurance claims are processed accurately.
Resolve patient issues involving insurance companies and medical providers and conduct or participate in third-party audits.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support for patient registration and exception resolution, and resolve patient issues.
Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional, presentable, and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, while ensuring compliance with employment laws.
Set staff expectations and goals with the Store Manager, promote teamwork, recognize improvements, and foster a shared vision.
Oversee staff training and conduct formal performance reviews; identify high-potential team members and support their career progression.
Address employee relations concerns, complaints, and conflicts, and support team member morale and welfare.
Maintain required licensing, credentials, and certifications; keep pharmacy and healthcare knowledge current and complete required education and training.
Pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory activities and identify trends and improvement opportunities.
Develop relationships with local healthcare providers and promote the pharmacy and health and wellness awareness in the community.