Pharmacy Operations Manager

Walgreens • Iowa City, IA

1d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions.

The role supports patient care by assisting with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. It may also assist with healthcare services such as vaccines and screenings where permitted by law. The manager coordinates daily pharmacy activities, supports inventory management, maintains records and reports, helps ensure regulatory compliance and security, and contributes to operational quality, customer service, and financial performance. The position also supports community outreach and retail partnerships, and communicates with pharmacy and store teams.

The manager must maintain PTCB certification or applicable state certification/registration, complete company-required training, and keep pharmacy and healthcare knowledge current. The stated hourly pay range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Under pharmacist supervision, assist with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls.
• Assist with healthcare services, including vaccines and health screenings, where permitted by law.
• Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
• Coordinate the pharmacy's daily schedule and recommend allocation of pharmacy hours.
• Maintain a clean, orderly, adequately stocked pharmacy and ensure proper operation and maintenance of pharmacy equipment.
• Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and inventory activities that do not require pharmacist licensure, including annual inventory preparation.
• Drive new technology and process rollouts, champion change, and engage the team in action planning.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring and report security concerns.
• Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and adhere to pharmacy error and Continuous Quality Improvement Program procedures.
• Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, as directed, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
• Lead pharmacy technician performance management, including decisions and recommendations regarding discipline and termination, and enforce attendance, timeliness, and legal compliance expectations.
• Hire, onboard, train, and schedule technicians; monitor training completion and identify and address team members' knowledge gaps.
• Assist the Pharmacy Manager in monitoring team member licenses, registrations, and certifications and ensure compliant selection, recruitment, record retention, and training procedures.
• Maintain PTCB certification or applicable state certification/registration and complete required company training and education.
• Follow performance improvement plans, seek constructive feedback, pursue professional development, and communicate support-center messages to the pharmacy team.
• Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED