Pharmacy Operations Manager

Walgreens • Marrero, LA

1d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions concerning discipline and termination.

The manager supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services permitted by law. The position coordinates pharmacy schedules and workflow, maintains inventory and supplies, supports records and reports, and helps ensure pharmacy equipment, security safeguards, and administrative processes are properly maintained. The role also supports insurance claim resolution, third-party audits, asset protection, diversion monitoring, error reporting, and continuous quality improvement.

The position leads technician hiring, onboarding, training, scheduling, and performance accountability; helps monitor team licensure and certification compliance; and supports pharmacy financials, operational quality, and customer service. It communicates with pharmacy and store teams, participates in meetings, maintains required pharmacy technician certification and knowledge, and pursues required training and professional development.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities while serving as a full-time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, regulations, and business ethics.
• Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions and recommendations regarding discipline and termination.
• Engage customers and patients, address complaints and requests, answer non-clinical questions, and promote a positive customer experience.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
• Complete patient and physician calls and assist with healthcare service offerings under pharmacist supervision and where allowed by law.
• Delegate, direct, and assign non-clinical pharmacy work; monitor task completion and promote efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Coordinate daily pharmacy schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, and adequately stocked pharmacy.
• Manage non-clinical pharmacy administrative activities and inventory tasks, including annual inventory preparation.
• Drive new technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
• Follow Good Faith Dispensing policies and support compliance with asset protection, diversion monitoring, prescription error reporting, and the Continuous Quality Improvement Program.
• Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate assignments for off-site immunization clinics and community events at the direction of the Pharmacy Manager.
• Build and sustain relationships with retail partnerships.
• Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and performance.
• Oversee technician hiring, onboarding, training, and scheduling, and identify and address team members’ operational knowledge gaps.
• Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status.
• Follow company policies and legal requirements for employee selection, recruitment, record retention, and training.
• Maintain PTCB certification or applicable state certification/registration, complete required training and education, and follow performance improvement plans.
• Communicate relevant messages to the pharmacy team and participate in store and pharmacy meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED