Pharmacy Operations Manager

Walgreens•Mount Juliet, TN

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care by assisting with patient registration, prescription data entry, medication preparation, counting, and verification where legally permitted. It supports healthcare services, including vaccinations and health screenings, under pharmacist supervision and where allowed by law. The manager coordinates pharmacy workflow and schedules, maintains supplies and equipment, oversees non-clinical administrative and inventory tasks, and supports compliance, recordkeeping, asset protection, insurance claims, audits, and quality improvement. The role also supports community outreach and off-site immunization events at the Pharmacy Manager’s direction. The manager leads technician hiring, onboarding, training, scheduling, and performance accountability; helps ensure team members’ licenses and certifications remain active and compliant; and maintains their own PTCB certification and pharmacy and healthcare knowledge. The role communicates information to the pharmacy team and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, provide assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and promoting appropriate pharmacy and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification, and patient and physician calls where allowed by law.
Assist with healthcare service offerings, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily schedules; recommend allocation of pharmacy hours; and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-clinical business administrative and pharmacy inventory tasks, including annual inventory preparation, under pharmacist direction.
Complete non-clinical patient calls and support rollout of new technology and processes, change management, and team action planning.
Ensure pharmacy department equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; apply asset-protection practices, support diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies and communicate prescription errors to the accountable pharmacist; follow company error procedures and the Continuous Quality Improvement Program.
Ensure accurate insurance claim processing; follow up with insurers and medical providers; and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events at the Pharmacy Manager’s direction.
Build and maintain relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with applicable laws and company policies.
Hire, onboard, train, and schedule technicians; monitor completion of training and identify and address knowledge gaps.
Assist the Pharmacy Manager in monitoring team licenses, registrations, and certifications and documenting status using company resources.
Follow company procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and complete required certifications, education credits, training, and development activities.
Maintain and improve pharmacy team performance through engagement and action planning; follow performance improvement plans and seek feedback and professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.