Pharmacy Operations Manager

Walgreens•Daytona Beach, FL

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring an efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The position supports customer service and patient care, including assisting with prescription processing and healthcare services where permitted by law. It coordinates daily pharmacy activities, workflow, inventory, supplies, equipment, records, insurance claims, audits, and compliance-related processes. The manager also supports community outreach and off-site events, pharmacy financial and operational improvement, and the security and quality of pharmacy operations. The role is responsible for technician hiring, onboarding, training, scheduling, attendance, and performance accountability, including discipline and termination decisions or recommendations. It supports compliance with licensure and certification requirements and maintains its own PTCB certification and pharmacy and healthcare knowledge. A high school diploma, GED, or equivalent, PTCB certification (except in Puerto Rico), and one year of pharmacy technician experience in a retail or hospital setting are required. The position requires English fluency except in Puerto Rico, willingness to work a flexible schedule including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, with stated location exceptions. Previous people-management or leadership experience is listed, as is prior Walgreens experience with an Exceeding Expectation rating on the last performance evaluation. The current hourly pay range is $22.50–$35.75. The offered rate depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled. Benefits information is available at the Walgreens benefits website.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers within company policies, laws, regulations, and business ethics.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Greet and assist customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure work is completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, organize the daily schedule, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
Support compliance and business administration, pharmacy inventory management, and annual inventory preparation for tasks that do not require pharmacist licensure.
Complete non-clinical patient calls and support new technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies, apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and the Continuous Quality Improvement Program.
Process insurance claims accurately, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, and at the Pharmacy Manager’s direction assign pharmacists to, off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, and completion of required training; identify knowledge gaps and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licensure, registrations, and certifications; use company resources to document licensure status.
Follow company and legal requirements for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and relevant pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans, seek constructive feedback and professional development, and use the Healthcare Supervisor as a mentor and coach.
Relay support-center messages and key emails to the pharmacy team and participate in pharmacy and store meetings, including 5-minute meetings and weekly Store Manager check-ins.