Pharmacy Manager

Walgreens • Denver, CO

1d

About The Position

The Pharmacy Manager provides patient-centered pharmacy consulting, medication counseling, preventive and clinical healthcare services, and accurate medication dispensing in accordance with regulatory requirements and company policies. The role manages pharmacy workflow, inventory, financial performance, patient experience, and pharmacy staff performance and development.

The manager oversees pharmacy operations, including prescription review and dispensing, controlled-substance compliance, insurance claims, pharmacy systems, records, facilities, and required documentation. The role also collaborates with the Store Manager and healthcare partners on staffing, business planning, community relationships, and opportunities to expand health and wellness services.

Requirements

• Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified immunizer, or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
• Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co. (internal candidates only).
• For internal candidates, an average rating of at least 3.7 on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, identify their needs, answer questions, resolve issues, and promote a positive and empathetic patient experience.
• Promote Walgreens healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription interpretation, verification, and dispensing.
• Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
• Establish efficient pharmacy workflows; oversee scheduling, role assignments, team activities, pharmacy opening and closing, and shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities and improve pharmacy productivity.
• Maintain knowledge of pharmacy technology and systems, and support staff and patients with technology-related needs.
• Ensure insurance claims are processed accurately; resolve issues with insurers and providers and conduct or participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and discuss alternatives or answer questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration, exception resolution, and patient issue resolution.
• Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional and efficient department.
• Prepare and submit records, reports, and other documentation required by law and company procedures.
• Collaborate with the Store Manager on pharmacy staff hiring, discipline, termination, employment-law compliance, expectations, and goals.
• Oversee staff training and formal performance reviews; recognize improvement, identify high-potential team members, and support career progression.
• Address employee relations concerns, complaints, and conflicts, and support team morale and welfare.
• Maintain required licenses, credentials, and certifications; complete required education credits and training.
• Keep pharmacy, healthcare, retail, and management knowledge current and pursue professional development and feedback.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory, and identify improvement opportunities.
• Build relationships with local healthcare providers and promote pharmacy services and health and wellness awareness in the community.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager