Pharmacy Operations Manager

Walgreens•Port Charlotte, FL

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service and patient care, including customer assistance and complaint resolution, prescription processing, patient and physician calls, and healthcare services permitted by law. It coordinates daily pharmacy activities, supports inventory and administrative work, maintains pharmacy equipment and facilities, and helps ensure compliance, security, accurate insurance claims, and required recordkeeping. The manager also supports financial and service improvements, community outreach, and off-site immunization events in coordination with the Pharmacy Manager. The role leads technician hiring, onboarding, training, and scheduling; monitors training and credentials; and supports team performance through engagement and action planning. The manager maintains PTCB certification and current pharmacy and healthcare knowledge, completes required training, and participates in store and pharmacy meetings. A high school diploma, GED, or equivalent is required, along with PTCB certification except in Puerto Rico and one year of pharmacy technician experience in a retail or hospital setting. English fluency is required except in Puerto Rico. The position requires a flexible schedule, including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, except at specified Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience is listed, as is prior Walgreens experience with an “Exceeding Expectation” rating on the last performance evaluation.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.
Ability to maintain PTCB certification through the designated training program and/or state-required certification or registration.
Ability to complete required certifications, education credits, and company training.

Responsibilities

Oversee day-to-day non-clinical pharmacy operations and administrative activities to maintain efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within authorized policies, laws, regulations, and business ethics.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage their performance, including discipline and termination decisions.
Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with health services such as vaccines and screenings where permitted.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Coordinate the daily pharmacy schedule, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical administrative activities and pharmacy inventory tasks, including annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy, asset-protection practices, diversion-monitoring processes, and pharmacy error and Continuous Quality Improvement Program procedures; report concerns and prescription errors as required.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies.
Identify gaps in team members’ operational knowledge and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance.
Ensure selection, recruitment, record-retention, and training procedures follow company policy and applicable local, state, and federal laws.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans, seek constructive feedback, monitor personal performance, and use the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.