Pharmacy Manager

CVS Health • Killeen, TX

1d

About The Position

At CVS Health, the Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change. The role sets a high standard through example, coaching, recognition, onboarding, and consistent attention to pharmacy performance and patient experience. The Pharmacy Manager works at the bench, provides meaningful patient counseling, and ensures legal, regulatory, and company requirements are followed.

The position oversees pharmacy operations, prescription fulfillment, inventory, immunization services, training and licensure progress, staff performance, scheduling, and compliance. It partners with the Store Manager and pharmacy leadership, reviews business reporting and develops action plans, and fosters a safe, inclusive, and supportive team environment. The manager also supports pharmacist-delivered clinical services where permitted and maintains relevant clinical and technical skills as the industry evolves.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
• Customer service and team orientation, including friendly assistance and appropriate responses to patient reactions.
• Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
• Mathematical reasoning skills to calculate prescription quantities and days’ supply.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to remain mobile and upright for extended periods; lift, scan, bag, reach, stretch, repetitively use fingers, extend arms, adjust machines precisely, and stoop to move items.
• Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
• Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
• Ability to accurately express and exchange ideas orally and receive detailed information through oral communication.
• Leadership skills including setting a positive tone, delegating, motivating, coaching, providing feedback, and supporting team performance.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, model best practices, coach colleagues, recognize their successes, and address performance opportunities.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts and strengthen pharmacy performance through coaching and follow-up.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and oversee their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual performance reviews, and address performance gaps.
• Adapt to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee preparation of the pharmacy schedule.
• Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
• Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking relevant action.
• Maintain clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing services where permitted, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to changing circumstances, and take accountability.
• Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed