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Field Service Engineer-Dallas Texas

Shape Technologies Group, TX
Onsite

About The Position

The Field Service Engineer (FSE) provides expert-level technical support for Flow International Corporation’s water-cutting and surface preparation systems. This position plays a key role in ensuring optimal system performance at customer sites. The FSE will work both independently and with minimal supervision, delivering high-quality service and technical guidance while building strong relationships with customers and partners.

Requirements

  • Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems.
  • Strong diagnostic and troubleshooting skills.
  • Ability to analyze and resolve technical problems using sound judgment.
  • Proficient in using Microsoft Office (Word, Excel), Outlook, Teams, and service-related tools.
  • Strong verbal and written communication skills, with the ability to clearly explain complex technical issues.
  • Excellent interpersonal skills with the ability to remain calm and professional under pressure.
  • Strong initiative, a positive attitude, and a dependable work ethic.
  • Ability to organize work, manage time effectively, and work independently.
  • Willingness and ability to learn Flow's products, systems, and procedures quickly.
  • Capable of traveling internationally, including to Canada.
  • Associate’s degree in Electronics, Mechanical Engineering, Robotics, or a related technical field; or equivalent combination of education and experience.
  • Minimum of 2 years of field service experience working with robotics, motion control systems, CNC machinery, or similar capital equipment.
  • Proficiency in using business software including MS Office, Outlook, Teams, Concur, and Kronos.

Nice To Haves

  • Experience with microprocessor control systems is strongly preferred.
  • CNC programming experience is a plus.
  • Experience providing technical support over the phone is preferred.

Responsibilities

  • Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems.
  • Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits.
  • Accurately complete all required administrative documentation and service reports in a timely manner.
  • Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues.
  • Support documentation efforts, including maintaining current product manuals, specifications, and technical references.
  • Assist the customer service team in identifying parts and providing technical input.
  • Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship.
  • Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed.
  • Participate in on-call rotations as assigned, providing after-hours technical support when required.
  • Perform routine and preventive maintenance on customer equipment and assist in establishing maintenance schedules.
  • Perform additional duties and responsibilities as assigned by management.

Benefits

  • medical
  • dental
  • vision
  • 401(k) plan with company matching contributions
  • Paid time off (PTO)
  • disability insurance
  • Tuition reimbursement for approved educational programs
  • Ongoing career development and training opportunities
  • life insurance

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Based on current job postings on Teal, the average Rma salary in the US is approximately $83,000 per year, with a typical range of $33,000 to $173,000.
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