Pharmacy Operations Manager

Walgreens•Hampton, VA

20d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations concerning discipline and termination. The position supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, and non-clinical patient calls. It coordinates daily schedules, workflow, inventory, records, reports, equipment, supplies, compliance, insurance claims, audit follow-up, and operational improvement. The manager also supports community outreach and off-site immunization events, maintains team engagement and training, and communicates with pharmacy and store teams. Duties are performed within applicable laws, company policies, and pharmacist supervision requirements.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Develop customer relationships by anticipating needs and offering pharmacy and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where permitted.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical administrative activities and pharmacy inventory tasks, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy, maintain knowledge of asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error policies and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financial performance, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead technician performance management, including decisions and recommendations regarding discipline and termination; apply constructive discipline policies and address attendance and timeliness.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company policies for scheduling and training.
Identify team members’ operational knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance.
Follow company and legal requirements for employee selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training such as LTMP e-modules.
Follow performance improvement plans offered by the Pharmacy Manager and seek professional development and feedback.
Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.