Pharmacy Manager

CVS Health•Grand Rapids, MI

21d

About The Position

At CVS Health, Pharmacy Managers lead and develop pharmacy teams that provide exceptional patient care and cultivate a culture of excellence. They model genuine care, promote best practices, lead through change, and identify and address performance opportunities. The role includes supporting awareness of new programs, onboarding pharmacy team members, recognizing colleague success, and modeling effective work at the pharmacy bench through team coordination, patient counseling, and compliance with legal and regulatory requirements. The Pharmacy Manager directly manages pharmacy operations and team performance, partnering with the Store Manager and other colleagues to maintain staffing and talent pipelines. The position requires flexibility to meet scheduling and business needs, regular attendance including nights and weekends, and the ability to complete required training within designated timeframes. Managers maintain clinical and technical skills, support pharmacist-delivered clinical services where permitted, and comply with applicable laws, professional standards, ethical principles, and CVS policies. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $65.00–$85.00 per hour. The role is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay. A comprehensive benefits package is available to eligible full-time colleagues and may include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate over time and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
Mathematical reasoning skills to calculate quantities, days’ supply, and bottles needed to fill prescriptions.
Problem-resolution skills to select an appropriate course of action in challenging patient or colleague interactions.
Ability to be mobile and remain upright for extended periods; lift, scan, and bag items; reach overhead; and perform repetitive finger movements.
Ability to extend arms and hands in multiple directions, control precision when adjusting machines, and stoop or bend to move items between low and high positions.
Close visual acuity for tasks such as transcribing, viewing computer terminals, reading, and inspecting small parts.
Ability to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently, and to consistently move objects using negligible force.
Ability to accurately convey detailed spoken instructions and receive detailed information orally.
Leadership skills, including setting a positive tone, delegating, motivating, coaching, providing feedback, and holding team members accountable.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coaching team members and following up consistently to strengthen pharmacy performance.
Ensure safe and accurate prescription fulfillment by following and directing the team to follow pharmacy workflow procedures and safety guardrails.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory using established best practices, with particular attention to protecting cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, provide annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture, invite feedback, and take appropriate action.
Maintain relevant clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, and foster collaboration and high performance.
Use problem-solving, adaptability, and accountability to address challenges and changing circumstances.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.