Pharmacy Manager

Walgreens•American Canyon, CA

20d•$74 - $91

About The Position

The Pharmacy Manager provides patient-focused pharmacy consulting and clinical healthcare services, including medication guidance, immunizations, diagnostic testing, and patient outcome services. The manager ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The role oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The Pharmacy Manager leads pharmacy operations and patient service, maintains regulatory compliance, coordinates staffing and workflow, supports pharmacy technology and claims processing, and works with providers and insurance companies to resolve issues. The manager also leads staff hiring, training, coaching, performance management, and engagement; analyzes pharmacy performance and inventory; and develops relationships with the local medical community to support pharmacy growth and community health awareness.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if one is on file, and no written disciplinary actions in the previous 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model customer-service practices that create a positive patient experience.
Anticipate patient needs and promote Walgreens pharmacy services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including controlled-substance laws and the Good Faith Dispensing policy.
Establish efficient pharmacy workflows; oversee staff scheduling and role assignments, coordinate activities, solicit team suggestions, and manage opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale technology.
Ensure accurate insurance claims processing, resolve payment rejections, work with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional, presentable, and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Partner with the Store Manager to set expectations and goals, foster teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team-member morale and welfare.
Maintain required licenses, credentials, and certifications for clinical services; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify trends and opportunities for improvement.
Maintain relationships with local medical professionals and promote pharmacy services in the community to support business growth and health and wellness awareness.