Pharmacy Manager

CVS Health • Kansas City, MO

20d • $65 - $85 • Onsite

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. The manager serves as a role model, demonstrates genuine care, addresses performance opportunities, supports awareness of new programs, onboards pharmacy colleagues, and recognizes their accomplishments. The role also includes working at the pharmacy bench, coordinating team activity, counseling patients, and ensuring compliance with legal and regulatory requirements.

The manager oversees pharmacy operations and team performance, including safe and accurate prescription fulfillment, immunization services, inventory practices, patient experiences, onboarding and training, scheduling, and compliance. They work with the Store Manager to build a cross-trained talent pipeline and oversee Staff Pharmacists and District Support Pharmacists where applicable. The manager reviews operational reporting, develops action plans, fosters an inclusive and psychologically safe team culture, and maintains current clinical and technical skills. The role supports pharmacist-delivered clinical services where permitted and requires compliance with applicable laws, professional standards, ethical principles, and CVS Health policies.

This is a full-time position with anticipated hours of 40 per week. The typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. A comprehensive benefits package is available, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly, helpful customer service and ability to understand and respond appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurate communication of detailed instructions.
• Ability to use mathematics to determine prescription quantities, days’ supply, and bottle counts.
• Problem-solving skills to identify challenging interactions and select an appropriate course of action.
• Ability to complete the physical demands of the role, including standing or remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
• Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
• Ability to lead by example, delegate, motivate, coach, provide feedback, discipline, and, when appropriate, terminate pharmacy team members.
• Adaptability, accountability, and ability to take ownership and address challenges.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Lead, develop, coach, and manage the pharmacy team, setting a positive example and fostering a collaborative, inclusive, and psychologically safe work environment.
• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts and strengthen performance through coaching, observation, follow-up, and performance management.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, and ensure trainees complete required training and licensure on time.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their required training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; assess performance, deliver annual reviews, and address gaps.
• Remain flexible to scheduling and business needs; write or appropriately delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans to address operational, service, patient-care, and compliance gaps.
• Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
• Support pharmacist-delivered clinical care, including testing and prescribing services where permissible, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ physical, emotional, and financial well-being, subject to eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed