Nurse Account Manager - Tucson

Guardian Pharmacy • Tucson, AZ

3d • Onsite

About The Position

Saliba’s Extended Care Pharmacy, a member of the Guardian family of pharmacies, is hiring a Nurse Account Manager in Oro Valley, Arizona. The role proactively identifies and meets the needs of potential and current clients to ensure customer satisfaction and retention. The Nurse Account Manager builds and maintains client relationships, serves as the primary contact for issue resolution, provides clinical and regulatory expertise, and conducts staff training.

The position works with pharmacy operations to resolve service issues, supports new client onboarding, delivers on-site clinical education, and provides nurse consulting services such as vaccine clinics and quality assurance audits. It also includes preparing business reviews, documenting account activity in Salesforce CRM, and supporting local marketing and business development initiatives. The role requires routine travel within the assigned territory and flexible hours to meet business needs.

The regular schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m.; it may flex to include early mornings, overnight work, travel, and occasional evening or weekend marketing events. The position is based at 10900 N Stallard Place, Oro Valley, AZ 85737, and pays $75,000 per year.

Requirements

• Nursing degree (LPN) required.
• Active state nursing license required.
• Valid driver’s license and clean driving record.
• At least 3 years of related experience.
• Advanced computer skills, including Excel, Word, and PowerPoint.
• Ability to work independently and meet deadlines.
• Ability to solve problems with minimal direction.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks simultaneously in a fast-paced, team-oriented environment while meeting strict deadlines.
• Quality-minded approach, including proactively identifying errors and questioning inaccuracies.
• Ability to work flexible hours and routinely travel within the assigned territory.
• Work effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.

Nice To Haves

• Experience working in a long-term care pharmacy and/or institutional patient care setting, such as assisted living or a skilled nursing home.

Responsibilities

• Serve as the main contact for assigned accounts, understand client needs and pain points, and collaborate with clients to provide support and solutions that ensure quality care.
• Work with pharmacy operations to address and resolve service-related issues promptly, managing expectations and communicating updates through resolution.
• Build strong, trusted client relationships through exceptional service, support, and expertise.
• Serve as the liaison and quality assurance contact during new-client onboarding, assisting with activities such as data collection and eMAR support.
• Conduct on-site in-services and clinical education for client staff on survey processes, medication administration, risk management, and performance improvement.
• Provide nurse consulting services, including vaccine clinics, quality assurance audits, and clinical and regulatory support.
• Prepare and deliver business reviews with facility management to review deliverables and present value-added services.
• Manage client accounts in the Salesforce CRM system, including tracking activities, tasks, and client contacts.
• Support and participate in local marketing initiatives to foster relationships, increase brand awareness, and assist business development.
• Maintain expertise in pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• 401(k) with company match.
• Medical, dental, and vision coverage for eligible full-time employees working 30 or more hours per week.
• Health Savings Accounts and Flexible Spending Accounts.
• Company-paid basic life and Accidental Death & Dismemberment insurance.
• Company-paid long-term disability and optional short-term disability.
• Voluntary employee and dependent life, accident, and critical illness coverage.
• Dependent Care Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• Guardian Angels employee assistance fund.
• Paid holidays and sick days.
• Vacation benefits based on years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree