Nurse Account Manager - Tucson

Guardian Pharmacy Services Management•Tucson, AZ

2d•Onsite

About The Position

The Nurse Account Manager proactively identifies and meets the needs of potential and current clients to support customer satisfaction and retention. The role serves as the primary contact for assigned accounts, building trusted client relationships and providing issue resolution, clinical and regulatory expertise, and staff training. The position supports client onboarding, quality assurance, business reviews, and local marketing initiatives while coordinating with pharmacy operations to resolve service issues. The position is based at the Oro Valley, Arizona location and routinely travels within the assigned territory, primarily by ground transportation. The stated schedule is Monday through Friday, 9:00 AM to 5:30 PM, with flexibility as needed for business needs, including early mornings, overnight work, travel, and occasional evening or weekend marketing events. The work includes desk work in an office environment and interaction with clients and colleagues; the noise level is usually low to moderate.

Requirements

Nursing degree (LPN) required.
Active state nursing license required.
Valid driver’s license and clean driving record.
At least 3 years of related experience.
Advanced computer skills, including Excel, Word, and PowerPoint.
Ability to work independently and meet deadlines.
Ability to solve problems with minimal direction.
Strong attention to detail and accuracy.
Ability to manage multiple tasks simultaneously in a fast-paced, team-oriented environment while adhering to strict deadlines.
Quality-minded approach, including willingness to identify errors and inquire about inaccuracies.
Ability to travel routinely within the assigned territory, predominantly by ground travel.
Ability to work flexible hours and interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.

Nice To Haves

Experience in long-term care pharmacy and/or an institutional patient-care setting, such as assisted living or a skilled nursing home, is preferred.
Work ethic and integrity aligned with the company philosophy.
Leadership skills, including leading project teams to deadlines while maintaining a team orientation.
Ability to build relationships with business-unit management and serve as a trusted advisor.
Strategic thinking, planning, and efficient time management.
Problem-solving ability at both strategic and functional levels.
Ability to work collaboratively with all team members.

Responsibilities

Serve as the main point of contact for assigned accounts and understand clients’ current needs, pain points, and future needs.
Collaborate proactively with clients to provide support and solutions that promote quality care.
Work with pharmacy operations to address and resolve service-related issues in a timely manner.
Manage client expectations and communicate status updates during issue resolution.
Build strong, trusting client relationships by delivering service, support, and expertise.
Serve as a liaison and quality-assurance contact during new-client onboarding to help ensure seamless service.
Assist with onboarding activities, including data collection and eMAR support.
Conduct on-site in-services and clinical education for client staff on survey processes, medication administration, risk management, and performance improvement.
Provide nurse consulting services, including vaccine clinics, quality-assurance audits, and clinical and regulatory support.
Prepare and deliver business reviews with facility management, reviewing deliverables and presenting value-added services.
Document and manage client activity, tasks, and contacts in the SalesForce CRM system.
Support and participate in local marketing initiatives to foster relationships, increase brand awareness, and assist business development.
Maintain expertise in pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.
Perform other assigned essential functions and duties.

Benefits

Competitive pay.
401(k) with company match.
Medical, dental, and vision coverage for full-time employees working 30 or more hours per week.
Health Savings Accounts and Flexible Spending Accounts.
Company-paid basic life and Accidental Death & Dismemberment insurance.
Company-paid long-term disability and optional short-term disability.
Voluntary employee and dependent life, accident, and critical illness coverage.
Dependent Care Flexible Spending Accounts.
Employee Assistance Program (EAP).
Guardian Angels employee assistance fund.
Paid holidays and sick days.
Vacation benefits based on years of service.