Pharmacy Manager

CVS Health•Allentown, PA

20d•$65 - $85

About The Position

CVS Health Pharmacy Managers lead and develop retail pharmacy teams to provide exceptional patient care, promote best practices, and guide teams through change. They model compassionate care, identify performance opportunities, support onboarding and training, and recognize colleagues’ achievements. Pharmacy Managers also work at the pharmacy bench, provide meaningful patient counseling, and ensure work is performed in accordance with legal and regulatory requirements. The role includes direct management of pharmacy personnel and operations, including safe and accurate prescription fulfillment, immunization services, inventory management, training and licensure progress, regulatory compliance, scheduling, performance management, and operational improvement. Pharmacy Managers collaborate with Store Managers and healthcare teams, support pharmacist-delivered clinical services where permitted, and foster a safe, inclusive, and psychologically supportive workplace. They must maintain relevant clinical and technical skills and comply with applicable laws, professional standards, ethics, and CVS Health policies.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service skills, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening and accurately conveying important instructions.
Mathematical reasoning skills, including calculating quantities, days’ supply, and bottle requirements for prescriptions.
Problem-resolution skills to choose appropriate actions in challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform close-vision tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to communicate and receive detailed information orally.
Leadership skills, including delegation, team motivation, collaboration, coaching, feedback, discipline, and accountability.
Availability for regular and predictable attendance, including nights and weekends.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and develop the pharmacy team, modeling compassionate care and promoting best practices and high performance.
Help improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts, coach them, and follow up on pharmacy performance measures.
Direct and support safe, accurate prescription fulfillment by ensuring the team follows workflow procedures and safety guardrails.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor required training and licensure progress.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained to work in the pharmacy and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation; deliver annual reviews and address performance gaps.
Adapt to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reports, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain relevant clinical and technical skills, complete required training and CME, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permissible.
Follow applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate and empower team members, motivate the team, solve problems, adapt to change, and take accountability.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.